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Terms of Service

Effective date: September 6, 2026 · Last updated: September 6, 2026

1. Introduction and acceptance

These Terms of Service (“Terms”) govern your access to and use of SkyLog, operated by TEGRALAB S.R.L., B-dul Dacia nr. 133, Sc. D, Sector 2, București, Romania, CUI 52851778 (“TEGRALAB”, “we”, “us”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using SkyLog on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. The Service

SkyLog is a business management platform for commercial drone pilots. It provides tools to manage clients, jobs, flight logs, drone inventory, regulatory credentials, and invoices.

SkyLog is a business administration tool only. It does not provide legal advice, regulatory guidance, flight planning clearance, airspace authorisation, or any other aviation service. You are solely responsible for complying with all applicable aviation laws, regulations, and the requirements of your relevant regulatory authority (including but not limited to the FAA, EASA, CAA, CASA, and Transport Canada).

SkyLog also operates a marketplace, where customers (“posters”) publish job listings and pilots submit quotes on them. TEGRALAB is not a party to any agreement formed between a poster and a pilot. We do not employ pilots, do not supervise or control the work, and do not guarantee the accuracy of any listing, the identity or intentions of any user, or that any job described is lawful. You contract with the other party at your own risk and remain responsible for satisfying yourself as to who you are dealing with and what you are being asked to do.

Submitting a quote on a listing shares your name, business name, email address and telephone number with the poster of that listing, so that they can contact you about the job.

3. Account registration

You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access to your account.

You must be at least 18 years old to create an account.

4. Subscriptions and payment

4.1 Plans and pricing

SkyLog is offered on a subscription basis. Current plans and pricing are shown at skylog.tech/pricing. We reserve the right to change pricing with 30 days’ notice to existing subscribers.

One plan, Pay as you go, combines a monthly subscription fee with prepaid quote credits that are spent as you use the marketplace. Credits are governed by section 4.8, which sets out what a credit buys, what it does not buy, and when one is returned to you.

4.2 Billing

Subscriptions are billed monthly in advance. Payment is processed by Stripe, Inc. By providing payment details you authorise TEGRALAB to store them with Stripe as a payment credential and to charge that credential on each renewal date, for the plan you selected, until you cancel. We do not charge that credential for anything else without telling you first.

4.3 Payment methods and verification

We accept debit and credit cards, including cards presented through a digital wallet such as Apple Pay or Google Pay. We do not accept prepaid cards, gift cards, or any payment method whose card type we are unable to identify. A monthly subscription has to be billable next month as well as today, and those methods cannot be relied on for that.

Verification charge. When you submit a payment method for a subscription, we place a small verification charge on it — currently $1.00 — to confirm that the card is real and funded. A card set-up that moves no money cannot tell us either of those things. The charge appears on your statement as a SkyLog payment. It is credited to your first invoice, so it is not an extra cost on top of the advertised price, and it is refunded in full if the subscription ends before an invoice is issued.

The verification charge applies when you start a subscription or trial, and when you add or replace the payment method on an existing subscription. We may also ask you to re-confirm a payment method you have already given us — for example one we cannot identify the card type for. That request is always made by email or in the Settings page, and the charge only ever happens when you choose to submit the method through checkout. We do not place a verification charge on a stored payment method on our own initiative.

If the method you provide turns out to be a prepaid or gift card, we cancel the subscription, refund the verification charge in full, and tell you by email. You are not charged the plan price and you are not left out of pocket.

4.4 Free trial

Where offered, a free trial requires a valid payment method up front, subject to section 4.3. The trial runs for the period stated at checkout (currently 14 days) and converts automatically into a paid subscription at the end of that period, charging the payment method you provided, unless you cancel before it ends. You can cancel at any time during the trial from the Settings page and you will not be charged for the plan. We will notify you by email before the trial ends.

Only one free trial is available per account, across all plans. If you have already used a trial, subscribing charges your payment method immediately. The checkout page states which of these applies to you before you confirm.

4.5 Cancellation

You may cancel your subscription at any time from the Settings page. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.

4.6 Right of withdrawal (EU consumers)

If you are an EU consumer (not purchasing as a business), you have a 14-day right of withdrawal from the date of purchase under EU Directive 2011/83/EU. If you have already made use of the Service during that period, we may charge a proportionate amount for the period used. To exercise this right, contact us at [email protected].

Quote credits. Credit packs are digital content supplied immediately. Where you are an EU consumer, you may withdraw from a credit-pack purchase within 14 days and receive a refund for the credits in that pack that you have not spent. Credits you have already spent are not refundable under this section: spending a credit submits your quote and discloses the client’s contact details to you, which is performance we cannot undo. Contact us at [email protected] to withdraw.

Note: SkyLog is designed for commercial drone operators acting in a professional capacity. If you are using SkyLog as a business, consumer protection withdrawal rights may not apply.

4.7 Taxes

Prices are stated exclusive of VAT or other applicable taxes unless stated otherwise. Where applicable, VAT will be charged at the rate required by law. Romanian VAT (TVA) applies to customers established in Romania. EU VAT rules apply to customers in other EU member states. If you provide a valid EU VAT number, reverse charge may apply.

4.8 Quote credits

What a credit is. A quote credit is a prepaid unit of access to one feature of the Service: submitting one quote on one marketplace listing, and unlocking that client’s contact details. Credits are not money, not a payment instrument, not electronic money, and carry no cash value. They cannot be sold, transferred between accounts, or redeemed for cash.

How you get them. The Pay as you go plan includes 4 credits with each paid monthly invoice. You may also buy credit packs at the prices shown in the app. Both go to one balance. Unused credits do not expire and carry over from month to month for as long as your account holds a plan that can spend them.

When a credit is spent. A credit is consumed at the moment you submit a quote, and that is the point at which we have delivered what the credit buys. Revising a quote you have already submitted on the same listing does not cost a further credit.

What a credit does not buy. A credit buys the opportunity to quote. It does not buy a reply, a shortlisting, an award of the work, or any particular outcome, and it is not a guarantee about the volume, quality, proximity or accuracy of the jobs posted. Listings are created by third parties and we do not verify them. Accordingly, a spent credit is not refunded because the customer chose another pilot, did not respond, changed their mind, or never went ahead with the job — except as set out immediately below.

Credit back when nobody is home. If 7 days pass after you quote and the customer has neither replied to anyone on that listing nor shortlisted, accepted or declined any quote on it, we return your credit automatically. You do not need to ask. We may also return credits at our discretion — for example where we remove a listing for breaching section 5.2 after you have quoted on it. A returned credit is returned as a credit; it is not paid out in cash. This is your sole remedy in respect of a quote that goes unanswered.

Refunds. Credit packs are non-refundable once purchased, except where required by applicable law (including section 4.6), where we have charged you in error, or at our discretion. The monthly subscription fee is non-refundable for partial billing periods in accordance with section 4.5.

Changing plan, cancelling, and closing your account. Credits belong to your account, not to a plan, and they do not expire. If you cancel or change plan, any credits you hold remain on your account and remain spendable — you do not need to hold a subscription to spend a credit you have already paid for, and you do not need to resubscribe to recover one. Credits are not refundable for cash. If your account is closed, by you or by us under section 15, unspent credits are forfeited without refund.

Changes. We may change the price of credit packs, the number of credits included with a plan, and the 7-day window above on 30 days’ notice. Changes apply going forward and do not alter the number of credits you have already bought.

Disputed charges. If you believe a charge is wrong, contact us at [email protected] and we will look into it. If you instead raise a chargeback with your card issuer, we may suspend quoting on your account, and the account itself, until the dispute is resolved, and we may present our records of the quotes sent from your account. We may withhold or reverse credits obtained through error, fraud or abuse of the credit-back policy.

5. Acceptable use

5.1 General

You may use SkyLog only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable law or regulation in your jurisdiction
  • Use the Service to store, share, or process data in violation of any third party’s rights
  • Attempt to gain unauthorised access to any part of the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Reproduce, copy, or resell any part of the Service without our written permission
  • Use the Service in a manner that could damage, disable, or impair it
  • Use automated means to access the Service except via our official API, if one is provided

5.2 Marketplace conduct

These rules apply in addition to section 5.1 whenever you post a job listing, quote on one, or communicate with another user through the marketplace. When posting a listing, you must not:

  • Conceal what is being carried or delivered. If the job involves transporting, dropping, releasing or delivering any item, the listing must state plainly what that item is. Offering to disclose the payload only to a selected pilot, only after acceptance, or only under a confidentiality agreement is not permitted
  • Conceal where the work takes place. The listing must identify the location of the job with enough accuracy for a pilot to assess the airspace, the applicable restrictions and their own competence to fly it
  • Solicit any flight that would breach aviation law or regulation, including flight into restricted, prohibited or otherwise controlled airspace without the required authorisation
  • Solicit the delivery of contraband, controlled substances, weapons, or any item into a prison, correctional facility, secure establishment, airport, or other restricted site
  • Solicit surveillance, recording or observation of a person or private property in breach of privacy or anti-stalking law
  • Use a confidentiality or non-disclosure agreement to prevent a pilot from understanding the lawfulness of the work before accepting it, or to discourage them from reporting a listing to us or to the authorities
  • Misrepresent your identity, or post using a false or disposable identity in order to obscure who is commissioning the work
  • Solicit pilots in order to harvest their contact details for a purpose other than the job described

A confidentiality agreement covering genuinely commercial matters — client identities, footage, survey findings, site data — is entirely normal and is not restricted by this section. What is prohibited is using confidentiality to withhold the information a pilot needs in order to know whether the flight itself is lawful.

If a listing asks you to fly something you have not been allowed to see, do not accept it. Please report it to us at [email protected]. Pilots who report a listing in good faith will never be penalised for doing so, whatever we conclude about it.

5.3 Enforcement

Where we consider that a listing or an account breaches section 5, we may, at our discretion and without prior notice:

  • Remove a listing from the marketplace, or make it visible only with a notice recording that it was removed
  • Void any quotes submitted on it, and prevent further quotes being submitted
  • Prevent an account from publishing or editing further listings
  • Suspend or terminate the account under section 15.2
  • Notify users who quoted on the listing that it was removed, and why, including where their contact details have already been disclosed to the poster
  • Retain the listing, the quotes on it and the associated account records, as described in section 6.5
  • Report the matter to law enforcement or to the relevant aviation authority where we consider it appropriate to do so

We do not undertake to review or moderate listings, and we are not able to detect every breach. Nothing in this section obliges us to act in any particular case, and our not acting is not a representation that a listing is lawful or safe.

6. Your data and content

6.1 Ownership

You retain ownership of all data, content, and files you upload to or create within SkyLog (“Your Data”). TEGRALAB claims no ownership over Your Data.

6.2 Licence to TEGRALAB

By using the Service, you grant TEGRALAB a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Data solely as necessary to provide the Service to you.

6.3 Your responsibility for Your Data

You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You warrant that Your Data does not infringe any third party’s rights and that you have all necessary rights to upload it to the Service.

6.4 Data export

You may export Your Data (clients, jobs, flight logs, invoices) at any time from the Settings page. We strongly recommend keeping regular backups.

6.5 Data deletion on termination

Upon account closure, Your Data will be deleted from our systems within 90 days, subject to any retention obligations described in our Privacy Policy (for example, invoice records retained for legal compliance).

Content held under review. Where a listing or account is subject to action under section 5.3, we retain that listing, the quotes submitted on it, and the associated account records for as long as necessary for the establishment, exercise or defence of legal claims, or to comply with a legal obligation. That content is frozen: it can no longer be edited or deleted from the account, and closing the account will not remove it. This is a lawful ground for continued retention under Article 17(3) GDPR and is described in section 6 of our Privacy Policy.

7. Client data you manage within SkyLog

When you enter your clients’ personal data into SkyLog (names, email addresses, contact details), you do so as a data controller in your own right. TEGRALAB acts as your data processor for that data. You are responsible for ensuring you have a lawful basis under applicable data protection law to enter and process your clients’ data within SkyLog, and for providing your clients with appropriate privacy information.

8. Intellectual property

The Service, including its software, design, branding, and content (excluding Your Data), is owned by TEGRALAB and protected by intellectual property laws. These Terms do not grant you any rights in the Service other than the limited right to use it in accordance with these Terms.

If you provide feedback or suggestions about the Service, you grant TEGRALAB the right to use that feedback without restriction or compensation to you.

9. Regulatory compliance disclaimer

SkyLog helps you track your regulatory credentials and certifications. However:

  • SkyLog does not guarantee the accuracy of any regulatory information displayed
  • Credential expiry reminders are provided as a convenience only and do not constitute legal compliance advice
  • You are solely responsible for ensuring your certifications are valid before conducting any commercial drone operation
  • TEGRALAB is not liable for any regulatory fine, penalty, or enforcement action arising from expired or invalid credentials, regardless of whether SkyLog failed to send a reminder

10. Third-party services

The Service integrates with third-party services including Stripe (payments), Mapbox (maps), and others listed in our Privacy Policy. Your use of those services is governed by their own terms and privacy policies. TEGRALAB is not responsible for the availability, accuracy, or conduct of any third-party service.

11. Availability and changes to the Service

We aim to maintain high availability but do not guarantee that the Service will be uninterrupted or error-free. We may modify, suspend, or discontinue the Service or any part of it at any time. Where we discontinue the Service entirely, we will provide at least 30 days’ notice and a means for you to export Your Data.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE FREE OF ERRORS OR THAT DEFECTS WILL BE CORRECTED.

Nothing in these Terms excludes or limits any statutory rights you have as a consumer under Romanian law or EU law that cannot be excluded or limited.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEGRALAB’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO TEGRALAB IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) EUR 100.

IN NO EVENT SHALL TEGRALAB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms limits TEGRALAB’s liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under Romanian or EU law.

14. Indemnification

You agree to indemnify and hold TEGRALAB harmless from any claim, demand, loss, liability, or expense (including legal fees) arising out of: (a) Your Data; (b) your use of the Service in violation of these Terms; (c) your violation of any applicable law or third party rights; or (d) any claim by your clients arising from your use of SkyLog to manage their data.

15. Termination

15.1 By you

You may close your account at any time from the Settings page.

The one exception is where content on your account is held under review under section 5.3. Account closure is unavailable while that is the case, because closing the account would delete records we are retaining for the purpose described in section 6.5. If this applies to you, contact us at [email protected].

15.2 By us

We may suspend or terminate your account immediately if you materially breach these Terms and fail to remedy the breach within 7 days of notice. We may also terminate immediately for serious violations (e.g. illegal use, security threats). We may terminate without cause on 30 days’ notice, with a pro-rata refund of any prepaid subscription fees.

15.3 Effect of termination

Upon termination, your right to use the Service ceases, and any unspent quote credits on your account are forfeited without refund (section 4.8). Provisions that by their nature should survive termination (intellectual property, limitation of liability, indemnification, governing law) shall survive.

16. Governing law and disputes

These Terms are governed by the laws of Romania, without regard to conflict of law principles. The courts of București, Romania shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms, subject to your rights as an EU consumer to bring proceedings in your country of habitual residence.

Mandatory EU consumer alternative dispute resolution: If you are an EU consumer, you may refer a dispute to the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

17. Changes to these Terms

We may update these Terms from time to time. We will notify you by email at least 14 days before any material changes take effect. Your continued use of the Service after that date constitutes acceptance of the new Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

A change to these Terms never authorises a new charge on a payment method you gave us under earlier Terms. In particular, the payment method and verification rules in section 4.3 took effect on September 6, 2026 and apply to payment methods submitted on or after that date. If you subscribed before then, nothing new is charged to your existing payment method; where we need a method we can verify, we ask you, and the verification charge happens only when you submit it yourself through checkout.

18. General

Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TEGRALAB regarding the Service.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

No waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.

Assignment: You may not assign these Terms or any rights under them without our prior written consent. TEGRALAB may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact: TEGRALAB S.R.L., B-dul Dacia nr. 133, Sc. D, Sector 2, București, Romania · [email protected]

19. Text message (SMS) terms

19.1 What we send.If you answer “Yes” to the text-alerts question on your job's page or in your account settings and provide a mobile number, SkyLog sends you text messages about activity on your own account only: a pilot submitting a quote on a job you posted, a message received about a job, and a poster accepting your quote. We do not send marketing or promotional text messages.

19.2 Consent is optional. SMS consent is not a condition of registering for, purchasing, or using any part of the Service, and is not bundled with your acceptance of these Terms. Every message we send by text is also sent by email.

19.3 Frequency and cost. Message frequency varies with activity on your jobs. Message and data rates may apply. Those charges are set by your mobile carrier, not by TEGRALAB.

19.4 Opting out. Reply STOP to any message to stop receiving them; we will send one confirmation message and nothing further. Reply HELP for help, or email [email protected]. You may also withdraw consent at any time in your account settings. Opting out of text messages does not affect your account, your listings, or any other part of the Service.

19.5 Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device, and we cannot guarantee that any given message arrives.

19.6 Your number. You confirm that the mobile number you give us is yours and that you are authorised to receive messages at it. If your number changes or is reassigned, update or remove it in your settings. We share your number only with our SMS delivery provider for the purpose of sending these messages, and never sell, rent, or share it for marketing. See our Privacy Policy for how it is stored.