1. Introduction and acceptance
These Terms of Service (“Terms”) govern your access to and use of SkyLog, operated by TEGRALAB S.R.L., B-dul Dacia nr. 133, Sc. D, Sector 2, București, Romania, CUI 52851778 (“TEGRALAB”, “we”, “us”).
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you are using SkyLog on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
2. The Service
SkyLog is a business management platform for commercial drone pilots. It provides tools to manage clients, jobs, flight logs, drone inventory, regulatory credentials, and invoices.
SkyLog is a business administration tool only. It does not provide legal advice, regulatory guidance, flight planning clearance, airspace authorisation, or any other aviation service. You are solely responsible for complying with all applicable aviation laws, regulations, and the requirements of your relevant regulatory authority (including but not limited to the FAA, EASA, CAA, CASA, and Transport Canada).
3. Account registration
You must provide accurate and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@skylog.tech if you suspect unauthorised access to your account.
You must be at least 18 years old to create an account.
4. Subscriptions and payment
4.1 Plans and pricing
SkyLog is offered on a subscription basis. Current plans and pricing are shown at skylog.tech/pricing. We reserve the right to change pricing with 30 days’ notice to existing subscribers.
4.2 Billing
Subscriptions are billed monthly in advance. Payment is processed by Stripe, Inc. By providing payment details, you authorise TEGRALAB to charge you on each renewal date.
4.3 Free trial
Where offered, free trials do not require a payment method. At the end of the trial period, the Service will either require you to subscribe or your access will be restricted. We will notify you before the trial ends.
4.4 Cancellation
You may cancel your subscription at any time from the Settings page. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods, except where required by applicable law.
4.5 Right of withdrawal (EU consumers)
If you are an EU consumer (not purchasing as a business), you have a 14-day right of withdrawal from the date of purchase under EU Directive 2011/83/EU. If you have already made use of the Service during that period, we may charge a proportionate amount for the period used. To exercise this right, contact us at support@skylog.tech.
Note: SkyLog is designed for commercial drone operators acting in a professional capacity. If you are using SkyLog as a business, consumer protection withdrawal rights may not apply.
4.6 Taxes
Prices are stated exclusive of VAT or other applicable taxes unless stated otherwise. Where applicable, VAT will be charged at the rate required by law. Romanian VAT (TVA) applies to customers established in Romania. EU VAT rules apply to customers in other EU member states. If you provide a valid EU VAT number, reverse charge may apply.
5. Acceptable use
You may use SkyLog only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service in any way that violates applicable law or regulation in your jurisdiction
- Use the Service to store, share, or process data in violation of any third party’s rights
- Attempt to gain unauthorised access to any part of the Service or its infrastructure
- Reverse engineer, decompile, or disassemble any part of the Service
- Reproduce, copy, or resell any part of the Service without our written permission
- Use the Service in a manner that could damage, disable, or impair it
- Use automated means to access the Service except via our official API, if one is provided
6. Your data and content
6.1 Ownership
You retain ownership of all data, content, and files you upload to or create within SkyLog (“Your Data”). TEGRALAB claims no ownership over Your Data.
6.2 Licence to TEGRALAB
By using the Service, you grant TEGRALAB a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Data solely as necessary to provide the Service to you.
6.3 Your responsibility for Your Data
You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You warrant that Your Data does not infringe any third party’s rights and that you have all necessary rights to upload it to the Service.
6.4 Data export
You may export Your Data (clients, jobs, flight logs, invoices) at any time from the Settings page. We strongly recommend keeping regular backups.
6.5 Data deletion on termination
Upon account closure, Your Data will be deleted from our systems within 90 days, subject to any retention obligations described in our Privacy Policy (for example, invoice records retained for legal compliance).
7. Client data you manage within SkyLog
When you enter your clients’ personal data into SkyLog (names, email addresses, contact details), you do so as a data controller in your own right. TEGRALAB acts as your data processor for that data. You are responsible for ensuring you have a lawful basis under applicable data protection law to enter and process your clients’ data within SkyLog, and for providing your clients with appropriate privacy information.
8. Intellectual property
The Service, including its software, design, branding, and content (excluding Your Data), is owned by TEGRALAB and protected by intellectual property laws. These Terms do not grant you any rights in the Service other than the limited right to use it in accordance with these Terms.
If you provide feedback or suggestions about the Service, you grant TEGRALAB the right to use that feedback without restriction or compensation to you.
9. Regulatory compliance disclaimer
SkyLog helps you track your regulatory credentials and certifications. However:
- SkyLog does not guarantee the accuracy of any regulatory information displayed
- Credential expiry reminders are provided as a convenience only and do not constitute legal compliance advice
- You are solely responsible for ensuring your certifications are valid before conducting any commercial drone operation
- TEGRALAB is not liable for any regulatory fine, penalty, or enforcement action arising from expired or invalid credentials, regardless of whether SkyLog failed to send a reminder
10. Third-party services
The Service integrates with third-party services including Stripe (payments), Mapbox (maps), and others listed in our Privacy Policy. Your use of those services is governed by their own terms and privacy policies. TEGRALAB is not responsible for the availability, accuracy, or conduct of any third-party service.
11. Availability and changes to the Service
We aim to maintain high availability but do not guarantee that the Service will be uninterrupted or error-free. We may modify, suspend, or discontinue the Service or any part of it at any time. Where we discontinue the Service entirely, we will provide at least 30 days’ notice and a means for you to export Your Data.
12. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE FREE OF ERRORS OR THAT DEFECTS WILL BE CORRECTED.
Nothing in these Terms excludes or limits any statutory rights you have as a consumer under Romanian law or EU law that cannot be excluded or limited.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEGRALAB’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO TEGRALAB IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) EUR 100.
IN NO EVENT SHALL TEGRALAB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms limits TEGRALAB’s liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited under Romanian or EU law.
14. Indemnification
You agree to indemnify and hold TEGRALAB harmless from any claim, demand, loss, liability, or expense (including legal fees) arising out of: (a) Your Data; (b) your use of the Service in violation of these Terms; (c) your violation of any applicable law or third party rights; or (d) any claim by your clients arising from your use of SkyLog to manage their data.
15. Termination
15.1 By you
You may close your account at any time from the Settings page.
15.2 By us
We may suspend or terminate your account immediately if you materially breach these Terms and fail to remedy the breach within 7 days of notice. We may also terminate immediately for serious violations (e.g. illegal use, security threats). We may terminate without cause on 30 days’ notice, with a pro-rata refund of any prepaid subscription fees.
15.3 Effect of termination
Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination (intellectual property, limitation of liability, indemnification, governing law) shall survive.
16. Governing law and disputes
These Terms are governed by the laws of Romania, without regard to conflict of law principles. The courts of București, Romania shall have exclusive jurisdiction over any dispute arising under or in connection with these Terms, subject to your rights as an EU consumer to bring proceedings in your country of habitual residence.
Mandatory EU consumer alternative dispute resolution: If you are an EU consumer, you may refer a dispute to the European Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
17. Changes to these Terms
We may update these Terms from time to time. We will notify you by email at least 14 days before any material changes take effect. Your continued use of the Service after that date constitutes acceptance of the new Terms. If you do not accept the changes, you may cancel your subscription before they take effect.
18. General
Entire agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and TEGRALAB regarding the Service.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.
No waiver: Failure to enforce any right under these Terms does not constitute a waiver of that right.
Assignment: You may not assign these Terms or any rights under them without our prior written consent. TEGRALAB may assign these Terms in connection with a merger, acquisition, or sale of assets.
Contact: TEGRALAB S.R.L., B-dul Dacia nr. 133, Sc. D, Sector 2, București, Romania · legal@skylog.tech